Refund policy

1. Return Window
We offer a 07-day return window from the date of delivery.

2. Eligibility
To be eligible for a return, your item must:
  • Be in its original condition
  • Be unworn or unused
  • Have tags attached
  • Be in its original packaging
  • Include receipt or proof of purchase
3. Initiating a Return
To start a return, email us at evergreenmartinfo@gmail.com with your order number and reason for return. We will provide a return shipping label and instructions.

4. Return Address
  • Please send returns to this Address:
    • House No-401, Siddh Shikhar Apartment,
      Gaurav Path, Ring Road 2,
      Near Mangla Chowk,
      Bilaspur-495001 Chhattisgarh, India
    • contact : (+91) 75870 36767
    • email : evergreenmartinfo@gmail.com

5. Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

6. Non-Returnable Items
The following items are non-returnable:
  • Perishable goods (food, flowers, plants)
  • Custom products (special orders, personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards
7. Exchanges
To exchange an item, return the original item and place a new order.

8. Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be processed within 10 business days to the original payment method.

9. Cooling Off Period (European Union)
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without justification.

10. Contact Us
For any questions or concerns, please email us at evergreenmartinfo@gmail.com.